Return Policy

At SHOPIN RWANDA Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return process. Please review our return policy guidelines below:

1. Eligibility for Returns

1.1. You may initiate a return for eligible products within 1 day from the date of delivery.

1.2. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.

1.3. Certain products, such as personalized or customized items, perishable goods, and intimate or sanitary goods, may not be eligible for returns. Please check the product description for specific return eligibility.

2. Return Process

2.1. Once you need to return any item from the products, you can email Shopin at support@shopin.rw or call us at +250 788750758.

3. Return Shipping Costs

3.1. If the return is due to a defective or incorrect product received, SHOPIN RWANDA Ltd will cover the return shipping costs.

3.2. If the return is for any other reason, such as a change of mind, the return shipping costs will be the responsibility of the customer.

4. Refund Process

4.1. If the return is approved, a refund will be processed to the original payment method within 2 business days.

4.2. The refund amount will exclude any original shipping charges (if applicable).

5. Exchanges

5.1. We currently do not offer direct exchanges. If you wish to exchange a product, please follow the process and place a new order for the desired item.

6. Damaged or Defective Items

6.1. If you receive a damaged or defective product, please contact our customer service immediately at support@shopin.rw or at +250 788750758 on the same day of receiving the item. We will arrange for a replacement or refund, depending on your preference.

7. Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer service team at support@shopin.rw or Contact us at +250 788750758.

Please note that this return policy is subject to change, and any updates will be posted on our website.

Last updated: September 10, 2023